Connected Business English Privacy Policy
Our contact details:
Name: Connected Business English
E-mail: info@connectedbusinessenglish.com
ICO Registration Reference: ZB551277
The type of personal information we collect:
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name, address and contact details).
We may also sometimes collect special category personal data; but only when it is relevant to the service you are receiving from us (for example, information about an additional learning support need).
Account information and transaction history.
E-mail and social media correspondence.
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have expressed interest in - or purchased - one of our services or products through our website, app, or social media.
You have contacted us in relation to potential business development, partnership working, or other related opportunities.
We also receive personal information indirectly, from the following sources in the following scenarios:
Somebody is acting on your behalf in an organisational or voluntary capacity (for example, a teacher, employer, or parent).
We use the information that you have given us in order to:
Carry out routine business procedures, such as fulfilling orders and communicating with you about your interest in our products and services.
Send you updates on our services, products, newsletters and other information we think you will find useful. You can unsubscribe from these updates at any time.
Analyse and identify areas for potential business or product development.
Internal business processes.
We will share personal information with the following:
Law enforcement or other authorities if required by applicable law or in connection with legal proceedings.
Third-party sub-contractors or partner organisations who may provide services on our behalf, provided it is for the purpose of fulfilling the duties of our business.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting info@connectedbusinessenglish.com.
We have a contractual obligation to supply you with a product or service you have requested.
We have a legitimate interest, for example, being able to fulfil our obligations as a training provider and maintain relationships with our learners and customers in order to deliver a high standard of service.
How we store your personal information:
Your information is securely stored and is not accessible to anybody who does not need to access it for the reasons explained above.
In adherence with UK GDPR, we retain personal and special category personal data for as long as there is legitimate business or legal reason to do so. Data can be held for a maximum of 15 years. We will then securely destroy your information or make it inaccessible to those using our systems.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@connectedbusinessenglish.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@connectedbusinessenglish.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk